Insurance companies have online requirements that mimic those of many industries. Agents need to be able to quickly access policy information, receive online quotes and request new policies. And online users often equate the responsiveness of an online insurer with real world responsiveness. Its important to see the experience of either users in aggregate or specific users in order to best manage online business.
Insurance organizations that deploy Coradiant products provide their brokers, agents and customers with better service than the competition and that directly impacts customer retention and revenue. That's why many of today's leading online insurance companies use Coradiant products.
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OneBeacon Insurance relies on Coradiant TrueSight to proactively monitor web transaction performance and enable help desk representatives to quickly troubleshoot and fix system performance issues with my.onebeacon.com. By finding, reproducing and fixing errors in real time, the company can deliver higher levels of online service and reduce support costs. It can also precisely plan for system capacity without over provisioning.
"TrueSight helps us see in a more scientific way, using more factual data, the total experience for all users."
Rich Ackermann
AVP Application Services
OneBeacon Insurance Group
