Coradiant products are primarily designed to be used by IT Management and IT Operations on a daily basis. However, many other parts of the business also find great benefit using the real user data that Coradiant products provide. Coradiant customers often cite that TrueSight data "bridges the gap between Line of Business and IT."
The most visible presence many companies have is the web. Web applications are often the key intersection between the business and your users, customers, subscribers or employees. It's vital that web applications provide high levels of service to end-users and positively reflect on your customer-centric business. Since the focus is on the web user, TrueSight data lets the entire organization see the quality of experience presented to end-users, bridging the gap between Line of Business and IT.
Coradiant products provide quantitative data on the user experience and on delivered service levels for every single web user. Knowing how many people couldn't respond to an online campaign because of errors or overloaded servers or how many people left your site because they grew impatient waiting for the page to load is crucial to optimizing the business.
Coradiant securely stores every piece of user data within your own datacenter, eliminating any data security concerns for sensitive organizations in industries such as finance and healthcare. Furthermore, Coradiant products are designed to seamlessly integrate throughout your organization. So, suddenly you can supplement existing systems, such as web analytics information, with performance information from Coradiant. Without such system integration businesses could never see things like users who were treated with "Server Not Found" errors. Existing, sophisticated Business Intelligence (BI) systems can also be populated with Coradiant's information about every single web user visitor.
The end user is vital to every function with an organization. While someone in IT operations values knowing how much server capacity is needed to avoid excessive latency during peak traffic times, a marketing owner equally values knowing that during peak times a given percentage of key customers had to wait 3 times the typical time to receive their on-demand reports. Coradiant products can provide those insights and so much more. There are countless examples where your overall business can benefit by using Coradiant products.
