The Problem

Even on a well-run site, errors are quite common. Web-based applications are especially challenging due to the wide range of platforms, networks, and stakeholders involved. Dozens of factors can create errors including:

• Slow end-user connections that cause page delays
• Nonexistent pages found by regular users or malicious visitors
• Overloaded servers which reset connections
• User visits that end abruptly and inexplicably
• Security software which interferes with cookies and session tracking

Because there is typically a flood of errors on any site, most errors are ignored or suppressed until the problem impacts enough people that someone raises the alarm. Revenue is typically lost while several members of the IT organization try to wade through terabytes of log data and try to understand what happened. There is a better solution — TrueSight AIM.

The Solution

TrueSight AIM understands hundreds of error conditions. It automatically converts all user incidents into a summary of those most important to web health, grouped by type, duration, severity, and user impact. It can then automatically localize web problems, and provide all the tools and detailed data necessary to efficiently root cause and correct them.

This kind of problem solving isn't just a time-saver; it's a transformation. Operators can get automated alerts on incidents that include the details they need to investigate. And with AIM, every part of every affected user's session is available for review and diagnosis.

To create AIM, Coradiant's advanced development team rethought many of the fundamental assumptions about incident detection and localization. They surveyed traffic patterns from hundreds of in-production web applications, from huge dotcom properties to focused intranet portals. And they built algorithms and mechanisms that were specifically designed for the bursty nature of online traffic.

TrueSight AIM includes all the features of TrueSight IM, so every key incident that is detected & localized can be quickly root caused and corrected. And like every other TrueSight product, it is a turnkey solution that installs in less than an hour and supports real web operations on the very first day of deployment.

Screenshot of TrueSight AIM: