Automated Incident Management (AIM) for Detecting, Prioritizing and Identifying Web Application Problems
Managing web applications is increasingly complex. Even on a well-run site, errors are quite common. Knowing the health of infrastructure, applications, and networks is not enough. Knowing the actual experience of the user is a necessary first step to providing a superior quality-of-experience (QoE). Resolving problems quickly requires the right tool that sees the actual user experience and takes advantage of user performance information.
Because there is typically a flood of errors on any site, most errors are ignored until the problem impacts enough people that someone raises an alarm. Revenue is lost while the IT organization tries to wade through terabytes of log data to understand what happened.
There is a better solution – TrueSight AIM.
TrueSight AIM provides much more than traditional network monitoring and website monitoring tools. It is unique in its ability to find, reproduce, and validate fixes to applications problems in real time.
TrueSight AIM collects detailed, real-time information on every aspect of each user's online visit, providing an in-depth view of actual, delivered performance at the user level.
TrueSight AIM understands hundreds of error conditions. It automatically converts all user incidents into a summary of those most important to web health, grouped by type, duration, severity, and user impact. It can then automatically localize web problems, and provide all the tools and detailed data necessary to efficiently root cause and correct them.
This kind of problem solving isn't just a time-saver; it's a transformation. Operators can get automated alerts on incidents that include the details they need to investigate. And with AIM, every part of every affected user's session is available for review and diagnosis.
TrueSight AIM integrates seamlessly with existing Business Intelligence (BI) and Enterprise Management Systems (EMS), making it easy to leverage the power of real user data throughout your entire organization. As with all Coradiant products TrueSight AIM is supported with state of the art hardware and is shipped fully configured. Deployment takes less than an hour and data collection from online users begins immediately. TrueSight AIM can be fully deployed and used to resolve web applications problems on the very first day of deployment.
Screenshot of TrueSight AIM:
