Coradiant excels at reporting service levels in support of Service Level Management (SLM). Coradiant products are designed to show service levels delivered to individual web users or any select user groups. User groups could include a particular geography or those using a particular browser.
Every business that relies on the web needs to understand the service they are providing to online customers. An outstanding example is the software as a service (SaaS) industry, where customer service is a core business requirement for on-demand computing. SaaS providers overwhelmingly embrace TrueSight to understand delivered service levels. In fact, anyone running web applications must understand the service quality delivered to their users, subscribers, customers or employees.
With 15 months of detailed performance data stored on TrueSight BI, IT operators can compare month-over-month, quarterly, and annual trends to compare performance over time and plan for capacity growth.
Service Level Reports show the percentage of users that are satisfied, tolerating the experience, or frustrated.
IT can even see the service level provided to an individual user, along with object level measurements of what had the greatest impact on user performance.
Reporting can span select time periods, such as the availability and performance measurements over the last 30 days.
